If you've been sourcing arcade parts from local distributors or generic online marketplaces, you've probably run into the same problems: inconsistent quality, long wait times, and no one to call when something doesn't work.
More operators are going direct to the source. Here's why.
The Problem With Traditional Arcade Parts Sourcing
Most arcade parts on the market pass through two or three middlemen before they reach you. Each step adds cost, adds lead time, and removes accountability. By the time a part reaches your hands, the person who sold it to you often has no idea how it was made — or whether it will work with your specific machine.
The result:
- Parts that look identical but perform differently
- No technical support when installation goes wrong
- Replacement costs that eat into your margins
- Downtime while you wait for reorders
What Factory-Direct Actually Means
Hiclawcrane manufactures arcade machines and components at our facility in Guangzhou, China. When you order from us, you're buying from the factory — not a reseller who bought from a reseller who bought from us.
That means:
- Consistent quality — every batch is made to the same spec
- Lower prices — no distributor markup
- Real technical support — we built the parts, so we can help you install and troubleshoot them
- Faster reorders — no waiting for a middleman to restock
The Parts Operators Switch For
Coin Acceptors
Generic coin acceptors are the number one source of machine downtime. Operators who switch to our TW131 and TW389 units report fewer calibration issues and longer service life — because the components inside are consistent, not whatever was cheapest that week.
Main Control Boards
A bad control board means unpredictable win rates, unresponsive controls, and frustrated players. Our boards are tested before shipping and come with adjustable win rate settings — so you can tune performance without guesswork.
DIY Claw Crane Kits
Operators building their own machines used to piece together components from multiple suppliers, hoping everything would be compatible. Our 53cm and 71cm gantry kits include everything you need — mainboard, power supply, coin acceptor, joystick, wiring harness — from a single source, guaranteed to work together.
Replacement Strings and Claws
Small parts, big impact. A worn claw string or weak gripper changes the player experience immediately. We supply replacement strings and claw assemblies in bulk — so you're never waiting on a single part to get a machine back in service.
What Operators Say Makes the Difference
After switching to factory-direct sourcing, operators typically notice three things:
1. Fewer warranty claims
When parts are consistent, machines behave consistently. Fewer surprises means fewer refunds and complaints from venue operators.
2. Lower total cost
The upfront price per unit may be similar to what you're paying now. But when you factor in fewer replacements, less downtime, and no middleman markup on reorders, the total cost of ownership drops significantly.
3. Faster problem resolution
When something does go wrong, you're talking to the people who made it. We can tell you exactly what the issue is and how to fix it — or ship a replacement the same day.
Who We Work With
We supply arcade operators, distributors, and resellers across 30+ countries — from single-location operators running a handful of machines to large fleets across multiple venues.
Our minimum order quantities are flexible. Whether you need 5 coin acceptors or 500, we can work with you.
Ready to Switch?
If you're tired of inconsistent parts and slow support, we'd like to earn your business.
👉 Browse our full arcade spare parts catalog
👉 Contact us for wholesale pricing
We respond to all wholesale inquiries within 1–2 business days.