FAQs
Frequently Asked Questions
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General
What products do you sell?
We specialize in arcade machines and related products, including: claw crane machines (complete ready-to-operate units), DIY claw crane kits (25.7cm, 53cm, and 71cm gantry kits for self-assembly), gashapon and clip machines, arcade game cabinets, replacement parts & components (mainboards, motors, coin acceptors, claws, and wiring), and accessories for arcade operators, entertainment venues, and hobbyists across the US and worldwide.
What is the difference between a 53cm and 71cm gantry kit?
The gantry size refers to the width of the crane rail system. A 53cm gantry is designed for compact or mid-size claw machines, while a 71cm gantry fits standard full-size arcade cabinets. Choose based on your cabinet's interior width. Compare all three kit sizes →
Which claw size fits my cabinet?
We offer claws in 100mm, 120mm, and 150mm sizes. As a general rule: 100mm claws suit mini machines, 120mm fits mid-size cabinets, and 150mm is standard for full-size arcade claw machines. The factory-standard claw size is 8 inches; however, you can purchase and install other claw sizes depending on the dimensions of your prizes.
Do you sell individual parts or only complete kits?
We sell both. You can purchase individual replacement parts (such as a single claw motor, coin acceptor, or bill acceptor) or choose from our complete DIY claw crane kits that include all major components in one package.
What's included in a DIY claw crane kit?
Our kits typically include the main control board, claw unit, motors, joystick, coin acceptor, power supply, and wiring harness. Exact contents vary by kit — please check the individual product page for a full component list. Browse all kits →
Can I upgrade my existing machine with your parts?
In most cases, yes. Our parts are designed to be compatible with standard claw machine cabinets. We recommend sharing your machine's model or specifications with us before ordering to confirm compatibility.
Assembly & Installation
Is installation difficult? Do I need a technician?
If you purchased a complete unit, no installation is required. Our DIY kits are designed for self-installation with basic mechanical skills. We provide wiring diagrams and installation guides with every kit. Most customers complete installation without professional help, but we recommend having some familiarity with electrical connections.
What tools do I need to install the kit?
Basic hand tools are sufficient: screwdrivers (flathead and Phillips), wire strippers, a multimeter for testing connections, and zip ties for cable management.
Will your parts work with my existing cabinet brand?
Our parts are designed to be compatible with most standard arcade claw machine cabinets. Compatibility depends on cabinet dimensions and wiring standards. Please share your cabinet brand and model with us before ordering and we'll confirm fit.
Do you provide wiring diagrams or installation manuals?
Yes. All kits include a wiring diagram. Additional technical documentation is available on our Claw Machine Kit Manual blog, or you can contact our support team directly.
How do I troubleshoot a claw that won't grip properly?
Weak grip is usually caused by one of three things: (1) the claw strength dial is set too low, (2) the claw motor is worn and needs replacement, or (3) the control board's grip strength setting needs adjustment. Check our Arcade Tips blog for step-by-step troubleshooting guides, or contact our support team.
Electronics & Technical
What voltage does the power supply support?
Our power supplies support both 110V (US standard) and 220V (international standard). All Hiclawcrane kits include a universal 100–240V power supply, so no external voltage converter is needed for international use.
Which countries' banknotes does your bill acceptor support?
Our bill acceptors can be configured for different countries' currencies. Before purchasing, please confirm which country's banknotes you will be using — the acceptance program is set based on your location to ensure accurate validation.
Do I need to specify my country before ordering a bill acceptor?
Yes. Please include your country in the order notes or contact us before placing your order. This allows us to configure the banknote validator's acceptance program correctly for your currency.
Does your coin acceptor work with US quarters or tokens?
Yes. Our coin acceptors can be calibrated for US quarters (24.26mm diameter) and standard arcade tokens. Custom calibration for other coin sizes is also available — contact us for details.
Can I use a card reader instead of coins?
Yes. Card reader modules are available for cashless play. This is popular for modern arcade venues that prefer contactless payment. Note: card reader integration is typically used by larger entertainment centers. Contact us for compatible card reader options.
Business & Operation
Can I use a DIY kit commercially?
Yes. All Hiclawcrane kits are suitable for commercial deployment in arcades, entertainment venues, malls, restaurants, and other public locations. Our kits are built to commercial-grade specifications and rated for continuous use.
How do I set the claw strength and win rate?
Claw strength and win frequency are configured through the main control board settings menu. You can independently set grab strength, hold strength, and win frequency (e.g., allow a full-strength grab every 8th play). See our Arcade Tips blog for detailed configuration guides.
What is your warranty policy?
Our products come with a manufacturer's warranty. Warranty duration varies by product — please check the individual product page for details. We stand behind the quality of our parts and will work with you to resolve any issues.
What should I do if a part arrives damaged?
Please contact us within 7 days of receiving your order with photos of the damaged item and packaging. We will arrange a replacement or refund as quickly as possible.
Can I return or exchange a product?
We accept returns for unused items in original packaging within 30 days of purchase. Please contact us to initiate a return or exchange.
Do you offer technical support after purchase?
Yes. Our team is available to assist with installation questions, compatibility checks, and troubleshooting. Reach us via our Contact page and we'll respond as quickly as possible.
Wholesale & OEM
Do you offer wholesale pricing for bulk orders?
Yes. Wholesale pricing for claw machines and DIY kits starts at 6 units or kits. Spare-parts quantities and pricing vary by product and are quoted separately. We supply arcade operators, distributors, and entertainment venues worldwide. View our Wholesale & Distributor Program →
What is the minimum order quantity (MOQ)?
For claw machines and DIY kits, the minimum order is 1 unit or kit. Wholesale pricing starts at 6 units or kits, and OEM customization starts at 20 units or kits. Spare-parts quantities and pricing vary by product. Other product categories have separate terms; contact us to confirm quantities and pricing for the selected product.
Do you offer OEM or custom manufacturing?
Yes. OEM customization for claw machines and DIY kits starts at 20 units or kits. Cabinet design, branding, mainboard firmware, gantry dimensions, and packaging options depend on the selected model and project. Confirm available options, costs, and lead times before ordering. Spare-parts and other product customization terms are confirmed separately. Contact us to discuss your OEM requirements →
How long does shipping take?
Standard shipping to the US typically takes 5–10 business days. Sea freight for bulk orders takes approximately 30 working days; duration may vary depending on destination country and customs clearance time.
Do you ship internationally?
Yes, we ship worldwide to 30+ countries. Shipping times and costs vary by destination. Please contact us for a shipping quote to your country.
Can I get a custom quote for a large order?
Absolutely. For large or custom orders, please reach out via our Contact page with your requirements and we'll provide a tailored quote within 1 business day.