Claw Machine OEM Process — How Hiclawcrane Handles Custom Orders
Direct Answer
Hiclawcrane accepts OEM orders for custom claw machine kits. The OEM process covers five stages: requirements confirmation, quotation, sample production and approval, bulk production, and shipment. OEM orders are available for qualified distributors, operators, and private-label buyers with a minimum order quantity. Contact us to start the process.
What Is a Claw Machine OEM Order?
An OEM (Original Equipment Manufacturer) order means Hiclawcrane produces claw machine kits to your specifications rather than our standard catalog configuration. Common OEM customizations include:
- Custom gantry dimensions — non-standard sizes outside our 25.7cm / 53cm / 71cm range
- Private-label branding — your logo on the mainboard, packaging, or documentation
- Modified component configuration — different coin acceptor type, bill acceptor addition, custom music, or specific mainboard firmware settings
- Custom packaging — branded outer cartons, custom inserts, or retail-ready packaging
- Modified wiring harness — custom cable lengths or connector types for specific cabinet builds
OEM Process — Step by Step
Step 1 — Requirements Confirmation
The process begins with a detailed discussion of your requirements:
- Target market and intended use (arcade operator, distributor, retail)
- Kit size and gantry specifications
- Component configuration (mainboard type, coin acceptor, bill acceptor, lighting)
- Branding requirements (logo placement, packaging design)
- Estimated order volume and delivery timeline
We will advise on feasibility, lead time, and any technical constraints before proceeding to quotation.
Step 2 — Quotation
Based on confirmed requirements, we provide a detailed quotation covering:
- Unit price at your requested volume
- Tooling or setup costs (if applicable for custom components)
- Sample cost and lead time
- Bulk production lead time
- Shipping options and estimated freight cost
- Payment terms
Step 3 — Sample Production and Approval
Before bulk production begins, we produce a sample kit to your specifications:
- Sample is produced using the confirmed component configuration and branding
- Sample is shipped to you for review and testing
- You test the sample and provide feedback
- Any required modifications are made and a revised sample is produced if necessary
- Bulk production begins only after you provide written approval of the sample
We do not proceed to bulk production without confirmed sample approval. This protects both parties from costly production errors.
Step 4 — Bulk Production
Once the sample is approved:
- Production is scheduled based on confirmed order quantity and delivery timeline
- All components go through our standard incoming inspection before production
- Assembled kits go through our full five-stage QC process
- Production progress updates are provided at agreed intervals
- Pre-shipment inspection is available upon request (third-party or self-arranged)
Step 5 — Shipment and Documentation
After production and final QC, kits are packaged and shipped:
- Sea freight recommended for bulk orders — most cost-effective for large volumes
- Air freight available for urgent orders or smaller quantities
- Full export documentation provided: commercial invoice, packing list, certificate of origin
- Tracking information provided after shipment
OEM Order Requirements
| Item | Details |
|---|---|
| Minimum Order Quantity | Contact us — MOQ varies by customization type |
| Sample Lead Time | Typically 7–14 business days |
| Bulk Production Lead Time | Typically 15–30 business days after sample approval |
| Branding Options | Mainboard label, packaging, documentation |
| Payment Terms | Contact us for current terms |
| Shipping | Sea freight, air freight, or express courier |
| Markets Served | US, UK, EU, Southeast Asia, worldwide |
What OEM Buyers Typically Request
Based on our experience with distributors and operators across the US, UK, EU, and Southeast Asia, the most common OEM requests are:
- Private-label packaging with distributor branding for resale
- Bill acceptor addition for markets where token systems are not standard
- Custom music or sound effects loaded onto the mainboard firmware
- Modified payout rate defaults for specific market regulations
- Stainless steel gantry upgrade on 71cm kits for high-humidity venue environments
Frequently Asked Questions
Q: What is the minimum order quantity for OEM orders?
A: MOQ varies depending on the type and extent of customization. Contact us with your requirements and we will advise on the applicable MOQ and pricing.
Q: Can I get a sample before committing to a bulk order?
A: Yes. We strongly recommend ordering a sample before bulk production. Sample cost is typically credited toward the bulk order for qualified buyers.
Q: How long does the full OEM process take from inquiry to delivery?
A: For a standard OEM order with one sample revision cycle, the typical timeline is 4–8 weeks from confirmed requirements to delivery, depending on order volume, customization complexity, and shipping method.
Q: Do you offer private-label packaging for distributors?
A: Yes. Custom outer cartons, inserts, and documentation with your branding are available for qualified OEM orders. Minimum quantities apply.